{"id":26459,"date":"2026-07-21T09:16:17","date_gmt":"2026-07-21T07:16:17","guid":{"rendered":"https:\/\/is.ijs.si\/?p=26459"},"modified":"2026-07-21T12:00:20","modified_gmt":"2026-07-21T10:00:20","slug":"automated-first-reply-generation-for-it-support-tickets-using-retrieval-augmented-generation-and-multi-modal-response-synthesis","status":"publish","type":"post","link":"https:\/\/is.ijs.si\/?p=26459","title":{"rendered":"Automated First-Reply Generation for IT Support Tickets Using Retrieval-Augmented Generation and Multi-Modal Response Synthesis"},"content":{"rendered":"\n<div data-wp-interactive=\"core\/file\" class=\"wp-block-file\"><object data-wp-bind--hidden=\"!state.hasPdfPreview\" hidden class=\"wp-block-file__embed\" data=\"https:\/\/is.ijs.si\/wp-content\/uploads\/2026\/07\/IS2024_-_SIKDD_2025_paper_19.pdf\" type=\"application\/pdf\" style=\"width:100%;height:600px\" aria-label=\"Embed of IS2024_-_SIKDD_2025_paper_19.\"><\/object><a id=\"wp-block-file--media-4c0ac1bc-07b9-46ac-9bb0-2753dc71ee96\" href=\"https:\/\/is.ijs.si\/wp-content\/uploads\/2026\/07\/IS2024_-_SIKDD_2025_paper_19.pdf\">IS2024_-_SIKDD_2025_paper_19<\/a><a href=\"https:\/\/is.ijs.si\/wp-content\/uploads\/2026\/07\/IS2024_-_SIKDD_2025_paper_19.pdf\" class=\"wp-block-file__button wp-element-button\" download aria-describedby=\"wp-block-file--media-4c0ac1bc-07b9-46ac-9bb0-2753dc71ee96\">Download<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":29,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[135,102],"tags":[],"class_list":["post-26459","post","type-post","status-publish","format-standard","hentry","category-doi-sikdd-2025","category-papers"],"_links":{"self":[{"href":"https:\/\/is.ijs.si\/index.php?rest_route=\/wp\/v2\/posts\/26459","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/is.ijs.si\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/is.ijs.si\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/is.ijs.si\/index.php?rest_route=\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/is.ijs.si\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=26459"}],"version-history":[{"count":1,"href":"https:\/\/is.ijs.si\/index.php?rest_route=\/wp\/v2\/posts\/26459\/revisions"}],"predecessor-version":[{"id":26461,"href":"https:\/\/is.ijs.si\/index.php?rest_route=\/wp\/v2\/posts\/26459\/revisions\/26461"}],"wp:attachment":[{"href":"https:\/\/is.ijs.si\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=26459"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/is.ijs.si\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=26459"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/is.ijs.si\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=26459"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}